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Notifications

Flowglad automatically sends email notifications to keep both your team and your customers informed about important billing events. This page covers the types of notifications sent, who receives them, and how test mode and live mode notifications differ.

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Notification Recipients

Flowglad sends notifications to two distinct audiences:

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Customer Notifications

Emails sent directly to your end users (customers) about their billing activity:

• Payment receipts - Sent when a payment is successfully processed
• Payment failed - Sent when a payment attempt fails, with retry information
• Subscription created - Confirms their subscription is active
• Subscription adjusted - Notifies of plan changes or upgrades
• Subscription canceled - Confirms their subscription has been canceled
• Subscription cancellation scheduled - Notifies that their subscription will cancel at period end

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Organization Notifications

Emails sent to your team members (dashboard users) about billing activity in your account:

• Payment successful - Notifies when you receive a payment
• Payment failed - Alerts when a customer’s payment fails
• Subscription created - Notifies when a new subscription is created
• Subscription adjusted - Notifies when a subscription is modified
• Subscription canceled - Notifies when a subscription is canceled
• Subscription cancellation scheduled - Notifies when a cancellation is scheduled
• Payouts enabled - Notifies when your account is approved for payouts
• Onboarding completed - Notifies when your account setup is complete

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Live Mode vs Test Mode Behavior

Notifications behave differently depending on whether the underlying event occurred in live mode or test mode. This helps you test your integration without confusing test data with production communications.

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Live Mode Notifications

When an event occurs in live mode (livemode: true):

• Email subject: Normal subject line (e.g., “Payment Successful”)
• Recipients: All users with the notification type enabled receive the email
• Receipt emails: Sent to customers

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Test Mode Notifications

When an event occurs in test mode (livemode: false):

• Email subject: Prefixed with [TEST] (e.g., “[TEST] Payment Successful”)
• Recipients: Only users who have both the notification type enabled and test mode notifications enabled
• Receipt emails: Not sent - Receipt emails are completely skipped for test mode invoices to avoid cluttering inboxes during development

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Why Test Mode Notifications Are Different

This design serves several purposes:

1. Clear identification - The [TEST] prefix prevents confusion between test and production events
2. Reduced noise - Team members can opt out of test notifications while still receiving live notifications
3. No customer confusion - Receipt emails are skipped entirely in test mode, so test transactions never reach real customer email addresses
4. Focused testing - Developers can enable test notifications while other team members focus on production data

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Notification Preferences

Organization members can configure their notification preferences in the dashboard. Each member has granular control over which notification types they receive.

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Available Preferences

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How Preferences Are Applied

1. Live mode events: The notification is sent if the specific notification type (e.g., paymentSuccessful) is enabled
2. Test mode events: The notification is sent only if both testModeNotifications and the specific notification type are enabled

This two-layer filtering means a team member can:

• Receive all notifications (default)
• Receive only live mode notifications (disable test mode notifications)
• Receive only specific notification types (disable unwanted types)
• Receive only specific notification types in live mode (combine both filters)

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Summary